This page sets out the "Terms and Conditions" under which you may use the Website (“Registered-Doctor.Com”). These Terms and Conditions are applicable to the entire contents of the Website and to email exchange that you enter into with us. Before using the Website we would ask that you read through the terms and conditions carefully. By using this Website [and/or clicking "I AGREE" or “SUBMIT” or any equivalent term during any registration process on this website] you are indicating your acceptance to be bound by these Terms and Conditions.

1. INTRODUCTION

   1. This Website does not cater for emergencies. In a medical emergency contact your local emergency services e.g. via your phone.
   2. You are permitted to navigate through certain areas of the Website without registering your details with us. Certain areas are only accessible to those individuals that complete the Online Membership Form and accordingly register as a Member.
   3. By entering any part of the Website (unless in the capacity of a healthcare professional) you shall be deemed to have accepted these Terms and Conditions in their entirety. Should you choose not to accept these terms, we would ask that you desist from using the Website.
   4. The Company (Red Red Ltd, registered in the UK) reserve the right to change the Terms and Conditions whenever they deem it necessary, by updating this page. Users must ensure that they check the Website from time to time to and familiarise themselves with the Terms and Conditions, as you are bound by this document. Some parts of the Terms and Conditions may be overridden by expressly designated legal notices or terms that will be placed on particular pages at the Website. 

2. LICENCE

   1. The Company owns the copyright and all other intellectual property rights associated with the content of this website except where otherwise stated. You may not make alterations or additions to the documents and related graphics on this Website or sell it or misappropriate it. Material from this website may be downloaded or copied for personal, non-commercial use. However appropriate acknowledgement of the copyright owner is required if material is republished in any format.  Any attempt to use this Website other than in accordance with this is strictly prohibited. If you breach any of the terms in this legal notice, your permission to use the Website terminates forthwith and you will have to destroy all materials downloaded from the Website. 
   2. No part of this website may be reproduced or transmitted to or stored in any other website nor may any of its pages or parts thereof be disseminated in any electronic or non-electronic form nor be included in any public or private electronic retrieval system or service without the Company’s express, prior, written permission.
   3. Any rights not expressly granted in these terms are reserved. 

3. SERVICE ACCESS

   1. Whilst the Company endeavours to ensure that the Website is normally available 24 hours a day, it shall have no liability to in the event that this website is unavailable at any time and whether such non-availability is temporary or permanent. 
   2. Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Company's control. 

4. VISITOR MATERIAL AND CONDUCT

   1. Other than personally identifiable information, which is covered under our Privacy Policy, any material articles uploaded by you to the Website shall be considered non-confidential and non-proprietary. The Company shall have no obligations with respect to such material. The Company and its designees shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes. 
   2. You are prohibited from posting or transmitting to or from the Website any material:
      1. that is indecent or discriminatory
      2. for which necessary licences and /or approvals have not been sought; or
      3. that might incite conduct that would be deemed a criminal offence, give rise to civil liability, or otherwise breach the law of or impede on the rights of any third party, in any country in the world; or
      4. that is technically harmful (including, without limitation, computer viruses, Trojan horses, worms, corrupted data or other malicious software or harmful data).
   3. You may not misuse the Website (including, without limitation, by hacking). 
   4. The Company shall provide its complete assistance to any UK law enforcement departments or court order requiring the Company to disclose the identity or locate anyone posting any material in breach of clause 4.2 or clause 4.3. It may also provide assistance to non-UK agencies and courts if it decides this to be appropriate.

5. LINKS TO AND FROM OTHER WEBSITES

   1. The Website may contain links to third party websites. These links are provided solely as a convenience to you and not as an endorsement by the Company of the contents on such third-party web sites. We are not responsible for the content of linked third-party sites and do not make any representations regarding the content or accuracy of materials on such third party web sites. If you decide to access linked third party web sites, you do so at your own risk.

6. REGISTRATION

   1. Each registration is for a single user only. The Company does not permit you to share your user name and password with any other person nor with multiple users on a network.
   2. Responsibility for the security of any passwords issued rests with you.
   3. If creating an account for a child, the main account holder must be an adult with legal parental responsibility or legal guardianship for the child. The main account holder may give access to another other parent with legal responsibility or legal guardian. In this case it is the responsibility of the main account holder to keep any code sent to them confidential with the exception that it may be given to another parent with legal responsibility or legal guardianship of the child, who must agree to keep it confidential and safe.
   4. Children must be accompanied by the parent or legal guardian on a consultation. If a healthcare professional feels the child has sufficient capacity and the child additionally refuses the presence of an adult then the consultation may be ended without refund. You should therefore ensure in advance of any consultation that the child gives informed consent to the consultation.

7. DISCLAIMERS

   1. While the Company endeavours to ensure that the information on the Website is correct, the Company does not warrant the accuracy and completeness of the material on the Website. The Company may make changes to the material on the Website, or to the products and prices described in it, at any time without notice. The material on the Website may be out of date, and the Company makes no commitment to update such material. This includes news articles and all other information on the Website.
   2. The material on the Website is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, the Company provides you with the Website on the basis that the Company excludes all representations, warranties, conditions and other terms including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill which, but for this legal notice, might have effect in relation to the Website.
   3. The Company makes no representation or warranty as to the content of any treatment response from any healthcare professional (eg doctor) or entity (eg Pharmacy). Any views expressed or advice provided by healthcare professionals or pharmacists are not necessarily endorsed by the Company. You and your healthcare practitioner or Pharmacy are solely responsible for all information provided and/or advice given. You should seek the advice of a qualified healthcare professional (e.g. doctor) regarding any medical concerns (including before commencing, stopping or changing any treatment including medication) even if you have already obtained medical advice via or read relevant material on the website.
   4. The Company does not guarantee that any mode of online communication is the best course of obtaining medical advice or treatment, or the appropriate mode of obtaining advice or treatment for your particular healthcare or medical concern or issue. You agree to contact your family doctor or GP immediately should your condition change or your symptoms worsen (if not registered with a UK GP you agree to contact your local hospital or clinic for medical advice). If you need urgent care, you should immediately contact your nearest emergency medical service. Regardless of the urgency or severity of your condition, a healthcare professional on this website may feel after online consultation across this website that you are better assessed face to face in a healthcare facility. The Company will not reimburse you if this happens.
   5. The Company does not employ healthcare professionals outside administrative roles. Healthcare professionals such as doctors offering consultations, advice and treatments on the Website are not employed by the Company. The Company does not employ Pharmacists, and does not dispense drugs. Responsibility for writing and sending prescriptions (by mail, electronically or otherwise) lies with the prescribing physician. Responsibility for dispensing prescriptions lies with the Pharmacy.

8. LIABILITY

   1. The Company and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or may be caused by you:

(a)       in connection with any medical negligence or misdiagnosis or wrong advice or wrong action made or given by a healthcare professional (eg doctor, pharmacist) or other individual during the course of any activity using this website or related to this website including a consultation or issuing of a statement such as a prescription or sick note or other statement. Professional indemnity is the sole responsibility of the healthcare professional providing services to you and the Company has no responsibility in this area. The Company does not check professional indemnity of healthcare professionals, clinics, pharmacies or other individuals and entities. The company is not involved in the dispensing of medicines which is the sole responsibility of pharmacies.

(b)       in connection with any medical negligence or misdiagnosis or wrong advice or wrong action made or given by a healthcare professional (eg doctor, pharmacist) or other individual during the course of a consultation or issuing of a statement (e.g. prescription or sick note) or of a drug or other product by an individual or entity that has wilfully / fraudulently breached the pre-registration checks for this website. This includes where such an individual or entity has sought to register him/herself/themselves as a licensed doctor or other professional or pharmacy when they have no appropriate licence, or have acted outside of any restrictions on their professional licence, or to function as a pharmacy or other entity for the purpose of this website, or has provided misleading information.

(c)        in connection with the loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the Website or your downloading of any material from the Website or any websites linked to the Website.

(d)       in connection with activity by pharmacies, clinics or other entities.

(e)       in connection with drugs or other products obtained using this website including errors in prescribing or dispensing. Liability for prescribing drugs rests with the prescribing physician. Liability for dispensing drugs lies with the Pharmacist.

1. 1. where a consultation, prescription or other statement is not that desired
   2. where a healthcare professional, pharmacy or other entity misses deadlines (including non-attendance or poor punctuality), including no-shows or failure to send a prescription or for it to reach the correct address or on time
   3. where a pharmacist refuses to dispense a prescription
   4. where a user (patient, healthcare professional or other entity) has not kept their details up to date or inputted wrong or misleading information
   5. where the conduct of a user has allowed 3rd parties access to the website e.g. leaving their device unattended, failure to protect passwords, failure to change their password regularly or after data breaches. You must inform us urgently if you suspect someone other than you knows your password or for codes for children someone other than the legally responsible parent or legal guardian.
   6. as a result of any unauthorised use of your Account.
   7. where a fraudulent account(s) has been created, whether on this Website or any associated entities including payment gateways and bank accounts
   8. where there has been a breakdown in communication while using the website
   9. if your use of material on the Website results in the need for servicing, repair or correction of equipment, software or data. In such case(s) you assume all costs thereof.  We do not guarantee that the website will be secure or free from malware (eg viruses) or bugs. In order to access the website you are responsible for configuring your information technology and computer programmes and should use your own security protection software. You agree to have installed anti-virus and/or anti-spyware software which is activated and is set to override the Internet browser’s cookie setting.
   10. where you use the website for business purposes (the website is for private or home use)

2. GENERAL CONDUCT

   1. It is your responsibility to ensure any details in your account (including for a child where relevant) are up to date e.g. address, allergies, GP. You should ensure these are correct before a new consultation. If you have a family doctor or GP registered in the UK you must provide their address or the prescription may not be issued, in which case you will not be liable for any reimbursement.
   2. You will not make abusive comments about individuals or entities. Comments whether positive or negative should be constructive and help other users. The website has the right to delete any comments or ratings at its discretion and without providing an explanation.
   3. The Company has the right to restrict access to any user solely at its discretion, and if felt reasonable does not have to provide any explanation.
   4. You must not assume a doctor will prescribe a drug you desire. You will not be reimbursed if the drug(s) is not prescribed or if you are unhappy with a consultation. You will however be given the option to rate the doctor. Doctors have the option not to show ratings. 
   5. You will not use the same prescription to obtain dispensation of the relevant drug(s) more than once e.g. using both an online prescription and its corresponding printed prescription. You will not forge doctors' signatures or make copies of prescriptions.
   6. You will ensure that any preparation has been done before a consultation e.g. having relevant ID ready if relevant, working webcam, sufficient internet connectivity and bandwidth for the mode of consultation (eg video). You are not entitled to a refund in case of connection failures or failure to provide documents.
   7. You will be charged for a consultation if you do not show, are unpunctual, or do not cancel within the period specified at the time of booking
   8. Healthcare professionals and other entities agree not to steer patients to other online platforms or face to face encounters as a pre-condition of using this Website, unless there is an over-riding clinical reason. You will inform the website administration if a healthcare professional (eg doctor) or entity (eg pharmacy) steers you without good clinical reason to another online platform other than Registered-Doctor.com or to a face to face encounter. There may be a good clinical reason for their conduct but if you believe they have taken you elsewhere primarily for their own financial profit and not for a valid clinical reason you should inform us.
   9. If you choose to seek advice from a healthcare professional who is not licensed in the UK, which may be the case with Quick Question, or options where you can choose your doctor, you understand that the individual is subject to the regulations on practicing medicine in that country, state, territory or other entity in which they practice. Those standards may be different to the standards used in the UK. Their comprehension of English may also be different, and their understanding of medical terminology. The quality of connection across the internet may not be as reliable. Furthermore in the unfortunate event of pursuing a legal claim against that healthcare professional this may be substantially more difficult and may not be as feasible as in the UK.
   10. You will not seek prescription of items including drugs for illicit use. You will not seek to hoard drugs. Doctors and healthcare entities like pharmacists have agreed not to use this website to provide post-coital contraception, for procuring abortions of a human foetus or unlawful trafficking in human tissues and organs. They have also been instructed not to use this website for transacting suicide, euthanasia or any form of deliberate harm to any person. This includes female genital mutilation (also known as female circumcision). You agree to abide by the laws of the state, country or territory to which you are subject.

3. PRE-AUTHORISATION OF YOUR DEBIT OR CREDIT CARD 

With respect of any services you have ordered you expressly agree that the Company may pre-authorise the debit or credit card which is registered to your Account. You expressly agree that, after a healthcare professional has confirmed they will take your case, we may automatically take payment of the charges for the relevant services from the debit or credit card registered to your Account. If we are unable to pre-authorise or process payment of the relevant charges to your registered debit or credit card (whether due to your own action or omission or the action or omission of any third party), we will not be able to provide the relevant services. Pre-authorisation and payment may be taken via a payment gateway such as PayPal.

1. FAIR USAGE POLICY

With regard to this Website you will not in any way perform, facilitate, or attempt to perform, or attempt to facilitate, any of the following (this list is not exhaustive):

1. Gain unauthorised access to the website or any part of it.
2. Allow another individual or entity access your username, password or your account in any way. You may permit a child or other individual registered under your main account access to certain areas of the site as per the regulations in place and in a responsible manner.
3. Send any information, content, material or data which false or misleading.
4. Collect or collate data on any other user
5. Solicit, market or promote the services except as expressly permitted by these Terms.
6. Use social engineering to deceive users directly or by way of proxy to give away critical information including access codes and passwords  
7. Send bulk email or spam or chain letters.
8. Alter the safety or integrity or security of the computing systems or networks of this website or associated entities.
9. Modify, corrupt, hack, tamper, copy, spoof, or gain unauthorised access to the security, functionality, function or administration of the website and/or the services, or the server or other system on which the website or related materials are hosted or stored or any server, computer,  database or any technology connected or linked to the website.
10. Send any information, content, material or data which promotes, propagates or contains any malware including Trojan horse, backdoor, rootkit, spyware, time bomb, virus, worm, ransomware or other computer code or programming that is intended or designed to manipulate, intercept, interfere, disrupt, damage, destroy, download or expropriate the website and/or its services or those of any associated entities including advertisers.
11. Send any information, content, material or data which is defamatory, derogatory, threatening, abusive, pornographic, obscene, lewd or profane.
12. Send any information which is discriminatory based upon an individual's protected characteristics under English law including sex, race, religion and sexual orientation.
13. Send any information to the website or any user which breaches any obligation of confidentiality owed to a 3rd party, any contractual obligation to a 3rd party, or breaches any 3rd party's intellectual property rights.
14. Copy, duplicate, reproduce or sell any part of the website in contravention of the provisions of our Terms.
15. Alter, defraud,  translate, reverse assemble, reverse engineer, reverse compile, decompile, disassemble, manufacture or construct false results from any executable code or information on or received by this website, associated websites or associated entities, and will not use scripts or robots with the website, associated entities or associated technologies

Breach of this Fair Usage Policy 

The Company may take such action(s) as it deems appropriate if it considers that there has been a breach of the Fair Usage Policy described herein. Non-compliance with this Fair Usage Policy constitutes a material breach of our Terms upon which you are permitted to use this Website. It may result in the Company taking any or all of the following actions at our sole discretion:

• We may delete any information sent by you deemed by us at our sole discretion to be in violation of the Fair Usage Policy described herein. 
• A warning being issued to you.
• Legal action against you.
• Your contract may be terminated or suspended. As we deem appropriate and at our sole discretion you may be sent a notice of improper behaviour before terminating or suspending your contract, or offering alternative services at our discretion. 

• You may face legal proceedings for reimbursement of some or all costs on an indemnity basis. This includes but is not limited to reasonable administrative, legal and other professional costs which may result from any breach.
• Disclosure of information to law enforcement authorities as required by law, or as is reasonably felt necessary.

The Company excludes our liability for all action we may take in response to breaches of the Fair Usage Policy presented herein. We may take any other action we reasonably deem to be appropriate and this is not limited to those actions described herein.

1. GOVERNING LAW AND JURISDICTION

This legal notice shall be governed by and construed in accordance with English law. Disputes arising in connection with this legal notice shall be subject to the exclusive jurisdiction of the English courts.